
Do consumers feel exploited for their “likes” and “follows” being used as social media “currency” by marketers?
Just came across this FB post by T-Pain (Yes—I FB “liked” T-Pain. I happen to think he is a very amusing guy with sick dance moves and mad auto-tuning skills.):

Notice the 1st comment. Ah yes, it’s a clever play on one of T-Pain’s song names, but I think the underlying sentiment is shared among many in the online community. “Liking” someone/thing on Facebook or following them on Twitter was supposed to be a gesture of support or subscription for future updates. Many brands have abused this function by offering discounts or premiums in exchange for “likes”/”follows”, and then spamming their followers with irrelevant information. Well, Facebook IS trying to curb this “spamming” by changing their Edgerank algorithm to produce more “engaging” content, but the point is: consumers don’t like to be treated as mere NUMBERS.
There’s so much that’s wrong with this post, besides coming off as condescending to his fans, treating them like numbers just for the sake of getting more “likes” and “followers”. I understand the goal of expanding his social media reach, but it could work alot better if the copy were written in a less self-centered way, and maybe with a BENEFIT for engaging in the race. For example, when I saw “Let’s have a little race”, I got so excited, because it seemed like an invitation to some competitive game. To my dismay, it was nothing more than a misleading statement aimed at benefiting no one but himself (or his PR team—whoever posted that).
Then again, maybe I’m not representative of his target. Maybe his average fan doesn’t mind liking/following on demand. Hence, the proposed survey topic: “Do consumers feel exploited for their “likes” and “follows” being used as social media “currency” by marketers?”
Btw, just checked back on T-Pain’s post for new comments. See below:
Tags: Social Media, TOTD